PRIVACY POLICY
AIRBNB MANAGEMENT (PTY) LTD
Applicable to:
Customers
Property Owners
Employees
Job Applicants
Third-Party Service Providers
1. Definitions
1.1 “Authorised Third Parties” means all third parties who process the Personal Information of Data Subjects on
behalf of Airbnb Management (Pty) Ltd or as part of any functions or duties they carry out for Airbnb
Management (Pty) Ltd.
1.2 “Customer” means any customer, guest, property owner, or client making use of the services provided by Airbnb Management (Pty) Ltd.
1.3 “Customer Data” means data inputted and supporting documents provided by Customers for the purpose of using the Services, which may include Personal Information.
1.4 “Data Subjects” means Customers, Property Owners, Employees, Job Applicants, and Third-Party Service Providers.
1.5 “Electronic Communication” means any message sent over an electronic communications network.
1.6 “Employees” means former and current employees, contractors, and interns of Airbnb Management (Pty) Ltd.
1.7 “Operator” means a person who processes Personal Information on behalf of Airbnb Management (Pty) Ltd.
1.8 “Personal Information” means information relating to an identifiable person, including but not limited to identity, financial, contact, biometric, property ownership, booking, and demographic data.
1.9 “POPIA” means the Protection of Personal Information Act, 4 of 2013.
1.10 “Processing” means any operation performed on Personal Information, including collection, storage, use, dissemination, updating, or deletion.
1.11 “Regulator” means the Information Regulator established under POPIA.
1.12 “Responsible Party” means the entity determining the purpose and means of processing Personal Information.
1.13 “Services” means short-term rental management, guest communications, booking management, property management, hospitality services, WhatsApp communication services, marketing services, and related activities provided by Airbnb Management (Pty) Ltd.
2. Introduction
2.1 This policy governs how Airbnb Management (Pty) Ltd processes Personal Information.
2.2 Where Airbnb Management (Pty) Ltd processes Personal Information on behalf of a Property Owner or Customer, the Property Owner or Customer remains the Responsible Party where applicable.
2.3 For Employees, Job Applicants, Guests, Property Owners, and Third-Party Providers, Airbnb Management (Pty) Ltd acts as the Responsible Party.
2.4 Airbnb Management (Pty) Ltd complies with POPIA in the collection, use, storage, and retention of Personal Information.
3. Data Deletion Instructions
If you would like your data associated with our WhatsApp service or any services provided by Airbnb Management (Pty) Ltd to be deleted, please contact us at:
Email: doron@airbnbmanagement.co.za
Please include the following information in your request:
Your full name
Your phone number used with WhatsApp
Your company name (if applicable)
A request to delete your data
We will process your request and delete any data stored by our application and systems, including phone numbers, message history, customer records, and related information where legally permissible. Deletion requests are typically completed within 30 days of receiving a valid request.
4. Contact Information
For questions regarding this Privacy Policy or the processing of Personal Information, please contact:
Airbnb Management (Pty) Ltd
Email: doron@airbnbmanagement.co.za
Website: www.airbnbmanagement.co.za
Phone: 010 541 1237
5. Personal Information of Data Subjects
5.1 Airbnb Management (Pty) Ltd collects Personal Information directly from Data Subjects when voluntarily
provided.
5.2 By providing information, Data Subjects consent to its processing in accordance with this policy.
5.3 Information collected may include:
Customers and Guests
Name and surname
Identity number or passport number
Date of birth
Residential address
Email address
Telephone number
Booking information
Payment information
Identification documents
Property Owners
Identity and contact information
Property ownership documentation
Banking details
Tax information
Property-related documentation
Employees
Personal details
Employment history
Banking information
Tax information
Qualifications
Performance records
Third-Party Providers
Company registration information
Contact details
Banking information
Service agreements
Job Applicants
Personal information
Curriculum Vitae
Qualifications
References
Screening information
5.4 Any additional information voluntarily provided shall be deemed consented for processing.
6. Lawful Processing
6.1 Airbnb Management (Pty) Ltd processes Personal Information only for legitimate business purposes, including:
Customers and Guests
Managing reservations
Guest communications
Property access and check-in procedures
Customer support
Property Owners
Property management
Revenue reporting
Financial administration
Compliance requirements
Employees
Human resources management
Payroll administration
Compliance obligations
Third Parties
Supplier onboarding
Service delivery and management
Job Applicants
Recruitment and employment screening
6.2 Personal Information will not be used for unrelated purposes without consent.
6.3 Reasonable steps are taken to ensure information is accurate and up to date.
6.4 Where required, additional consent will be obtained.
6.5 Authorised Third Parties must comply with this policy and POPIA.
7. Rights of Data Subjects
Data Subjects have the right to:
Access their Personal Information
Request correction of inaccurate information
Request deletion where legally permissible
Object to certain forms of processing
Understand how their Personal Information is being used
Lodge complaints with the Information Regulator
Requests must be accompanied by proof of identity.
8. Security
Airbnb Management (Pty) Ltd implements appropriate technical and organisational safeguards, including:
Secure cloud storage
Data encryption
Firewalls and malware protection
Multi-factor authentication
Access controls and permissions
Staff confidentiality obligations
9. Data Breach Notification
In the event of a data breach, Airbnb Management (Pty) Ltd will:
Notify affected parties as soon as reasonably possible
Take immediate steps to mitigate risks
Provide updates where necessary
Notify the Information Regulator where required by law
10. Disclosure Required by Law
Where required by law, Airbnb Management (Pty) Ltd may disclose Personal Information and will:
Notify Data Subjects where legally permissible
Limit disclosure to what is necessary
Comply with legal and regulatory obligations
11. Cross-Border Transfers
Personal Information may only be transferred outside South Africa where:
Consent has been obtained;
Equivalent protection exists; or
The transfer is necessary for service delivery.
12. Retention and Destruction
Personal Information will:
Be retained only for as long as necessary;
Be securely destroyed when no longer required;
Be retained longer only where required by law or where consent has been provided.
13. Direct Marketing
13.1 Data Subjects may object to direct marketing at any time.
13.2 Marketing communications will only be sent where:
Consent has been obtained; or
The Data Subject is an existing customer and applicable laws permit such communication.
13.3 Consent requests will be limited to one initial request unless consent is withdrawn or circumstances
materially change.